INSTRUCTIONS ON THE RIGHT OF WITHDRAWAL

Right of withdrawal

Consumers have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

In the case of a single order for multiple goods that are delivered separately, the period begins on the day on which you, or a third party named by you, took possession of the last goods.

Exercising the right of withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement, e.g., by e-mail or letter::

Helene Galwas GmbH
Hans-Böckler-Allee 26, 4th floor
30173 Hannover
Germany

Email: shop@helenegalwas.de
Telephone: +49 163 2533594

You may use the model withdrawal form provided below for this purpose. Use of the form is not mandatory.

You may also declare your withdrawal using the “Withdraw from contract” function provided on our website. After submitting your withdrawal, you will promptly receive an electronic confirmation of receipt stating the content, date, and time of your withdrawal.

The option to cancel an unfulfilled order within one hour of placing it exists independently of this and does not replace the statutory right of withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send the notification before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of our least expensive standard delivery option.

Additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us will not be reimbursed.

Reimbursement will be made without undue delay and no later than fourteen days from the day on which we received your withdrawal statement.

We will use the same payment method that you used for the original transaction, unless expressly agreed otherwise. We will not charge any fees for the reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

Returns

Send the goods without undue delay and no later than fourteen days after declaring your withdrawal to:

Helene Galwas GmbH
Hans-Böckler-Allee 26, 4th floor
30173 Hannover
Germany

The deadline is met if you send the goods before the fourteen-day period has expired.

You bear the direct costs of returning the goods.

If you use our return label, we charge:

• Germany: 7,90 €

• Netherlands: 13,99 €

• International: 19,99 €

The amount will be deducted from the refund. Alternatively, you may arrange the return yourself and pay the selected shipping provider directly.

Compensation for diminished value

You are only liable for any diminished value of the goods if this results from handling that was not necessary to assess their nature, properties, and functionality.

You may inspect the goods in the same way that would be possible in a retail store.

Please return the goods clean, free of odors, and with any existing labels attached, where possible. The original packaging is not a prerequisite for an effective withdrawal. Please use suitable transport packaging.

Exclusion of the right of withdrawal

The right of withdrawal does not apply in particular to contracts for goods

• that are not prefabricated and for whose manufacture an individual selection or specification by the consumer is decisive,

• that have clearly been customized to the consumer’s personal needs,

• or that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.

Model withdrawal form

If you wish to withdraw from the contract, you may complete this form and send it to us:

To:

Helene Galwas GmbH
Hans-Böckler-Allee 26, 4th floor
30173 Hannover
Germany

E-Mail: shop@helenegalwas.de

I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods:

Ordered on/received on:

Name of consumer(s):

Address of consumer(s):

Email address:

Date:

Signature, only for notification on paper: