right of withdrawal

In the event that you are a consumer within the meaning of § 13 BGB, i.e. make the purchase for purposes that cannot be attributed to your commercial or self-employed professional activity, you have a right of withdrawal in accordance with the following provisions.

right of withdrawal

You have the right to inland fortnight to revoke this contract without giving reasons.

The cancellation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, takes possession of the goods. The customer bears the costs for the return shipment. These amount to €7.90 within Germany, €13.99 EU-wide or €19.99 outside the EU.

In order to exercise your right of cancellation, you must select and cancel the individual items in your user account. Alternatively, there is the possibility us (Helene Galwas GmbH,Castle courtyard 7,82229 Seefeld, +49 (89) 41613743 9, retoure@helenegalwas.de) by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)
– An Helene Galwas GmbH,Castle courtyard 7,82229 Seefeld, Germany
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– name of consumer(s) – address of consumer(s)
– Signature of the consumer(s) (only if notification is made on paper)
– Date (*) Delete where not applicable.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You have to return the goods to us or to [possibly name and address of a person authorized by you to accept the goods]. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of €7.90 for returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:

• Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, or

• in the case of delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.

 

Please avoid damage and contamination. If possible, please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage in order to avoid claims for damages due to damage caused by defective packaging.

Please note that the modalities mentioned in paragraphs 2 and 3 above are not a prerequisite for the effective exercise of the right of withdrawal.