Right of withdrawal

In the event that you are a consumer in the sense of § 13 BGB (German Civil Code), i.e., if you make the purchase for purposes which can predominantly be attributed neither to your commercial nor to your independent professional activity, you have a right of revocation in accordance with the following provisions.

 

Right of withdrawal

You have the right to revoke this contract within a fortnight without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. The customer bears the costs for the return shipment. These amount to 7.90€ within Germany, 13.99€ EU-wide or 19.99€ outside the EU.

To exercise your right of withdrawal, you should select the individual items in your user account and revoke. Alternatively, there is the possibility to inform us (Helene Galwas GmbH, Schlosshof 7, 82229 Seefeld, +49 (89) 41613743 9, retoure@helenegalwas.de) about your decision to revoke this contract by means of a clear declaration (e.g., a letter or e-mail sent by post). For this purpose, you may use the enclosed model withdrawal form, which is, however, not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

Sample cancellation form

If you wish to revoke the contract, please fill out and return this form.

 - To Helene Galwas GmbH, Schlosshof 7, 82229 Seefeld, Germany

- Herewith I/we (*) revoke the contract concluded by me/us (*) for the 
   Purchase of the following goods (*)/provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s) - Address of the consumer(s)

- Signature of consumer(s) (only in case of paper communication)

- Date (*) Delete where not applicable.

 

Consequences of revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us or to [name and address of a person authorized by you to receive the goods, if applicable] without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You will bear the direct costs of 7,90€ for the return of the goods.

You must pay for any loss in value of the goods only if this loss in value is due to a handling of the goods that is not necessary for the examination of the condition, properties and functioning of the goods.

Unless otherwise agreed by the parties, the right of withdrawal does not apply to the following contracts:

• Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, or

• for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.

Please avoid damage and contamination. If possible, please return the goods to us in their original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against transport damage in order to avoid claims for damages due to inadequate packaging.

Please note that the modalities mentioned in the above paragraphs 2 and 3 are not a prerequisite for the effective exercise of the right of withdrawal.