Refund policy

Right of withdrawal

In the event that you are a consumer within the meaning of § 13 of the German Civil Code (BGB), meaning that you make the purchase for purposes that are predominantly not attributable to your commercial or self-employed professional activity, you have a right of withdrawal in accordance with the following provisions.


Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, take(s) possession of the goods. The customer bears the cost of returning the goods, which amount to €7.90 within Germany, €13.99 within the EU, or €19.99 outside the EU.

To exercise your right of withdrawal, you should select and withdraw the individual items in your user account. Alternatively, you have the option to inform us (Helene Galwas GmbH, Schlosshof 7, 82229 Seefeld, +49 (89) 41613743 9, by means of a clear statement (e.g., a letter sent by post or email) about your decision to withdraw from this contract. You can use the attached sample withdrawal form, although it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.


Sample Withdrawal form

If you wish to withdraw from the contract, please fill out this form and send it back.

 - To Helene Galwas GmbH, Schlosshof 7, 82229 Seefeld, Germany

- I/we (*) hereby withdraw from the contract concluded by me/us (*) for the 
   purchase of the following goods (*)/ the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s) - Address of the consumer(s)

- Signature of consumer(s) (only in case of paper communication)

- Date (*) Delete as appropriate.


Consequences of revocation

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your withdrawal from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us or to [name and address of a person authorized by you to receive the goods, if applicable] without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You will bear the direct cost of returning the goods, amounting to €7,90.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The right of withdrawal does not apply, unless otherwise agreed by the parties, to the following contracts:

  • Contracts for the supply of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, or
  • Contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their sealing has been removed after delivery.

Please avoid damage and contamination. Please return the goods, if possible, in their original packaging with all accessories and with all packaging components to us. If you no longer have the original packaging, please ensure sufficient protection against transport damage with suitable packaging to avoid compensation claims for damage due to inadequate packaging.

Please note that the modalities mentioned in the preceding paragraphs 2 and 3 are not a prerequisite for the effective exercise of the right of withdrawal.