Right of Withdrawal

If you are a consumer within the meaning of § 13 BGB, meaning you are making the purchase for purposes that are predominantly not attributable to your commercial or independent professional activity, you have a right of withdrawal in accordance with the following provisions.

 

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. The costs for the return shipment are to be borne by the customer. These amount to 7.90€ within Germany, 13.99€ EU-wide, or 19.99€ outside the EU.

To exercise your right of withdrawal, you should select and withdraw the individual items in your user account. Alternatively, you have the option to inform us (Helene Galwas GmbH, Hans-Böckler-Allee 26 (4th floor), 30173, Hanover, +49 163 25 33 594, shop@helenegalwas.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You can use the attached sample withdrawal form for this purpose, but it is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period has expired.

 

Sample Withdrawal Form

If you wish to withdraw from the contract, please fill out this form and send it back.

– To Helene Galwas GmbH, Hans-Böckler-Allee 26 (4th floor), 30173, Hanover, Germany

– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the
   purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s) – Address of the consumer(s)

– Signature of the consumer(s) (only if notified on paper)

– Date (*) Cross out what does not apply.

 

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this reimbursement, we will use the same payment method that you used for the original transaction, unless something else has been expressly agreed with you; in no case will you incur any fees for this reimbursement.

We may withhold the reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return the goods to us or to [if applicable, name and address of a person authorized by you to receive the goods] without delay and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.

You bear the direct costs of 7.90€ for the return of the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling them in a way that is not necessary for checking their nature, characteristics, and functioning.

Please return items clean, unworn, odor-free, and with all attached labels. Trying on is of course allowed, just as it would be in a retail store. If returned items show signs of use, odors, stains, or damage that go beyond a normal inspection, we reserve the right to deduct the resulting loss in value from the refund amount.

The right of withdrawal does not exist, unless the parties have agreed otherwise, in the following contracts: 

• Contracts for the delivery of goods that are not pre-manufactured and for whose production an individual choice or specification by the consumer is significant or that are clearly tailored to the personal needs of the consumer, or

• for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery.

Please avoid damage and contamination. Please return the goods in their original packaging with all accessories and all packaging components if possible. Use protective packaging if necessary. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging to avoid claims for damages due to inadequate packaging.

Please note that the modalities mentioned in paragraphs 2 and 3 above are not a prerequisite for the effective exercise of the right of withdrawal.