Basics – Helene Galwas

Customer service

Hergestellt in Europa, Versandkostenfrei in Deutschland Hergestellt in Europa, Versandkostenfrei in Deutschland

YOUR BENEFITS WITH US

Customer Service

If you have questions, you can reach us by phone from Monday to Friday between 09:00 and 17:00 at +49 89 416 137 435 or around the clock by email at
shop@helenegalwas.de
Made In Europe

We produce sustainably and fairly in Europe. We guarantee short delivery routes and know the conditions under which our clothing are manufactured. From the drawing to the finished coat.
Tailor instead of return

If something doesn’t fit perfectly, instead of returning the item, we offer a credit of €20. Every body is unique and sometimes small changes can make a piece fit perfectly. (Just send an email to shop@helenegalwas.de with your order number and we will take care of your credit).

Frequently Asked Questions

What payment options do I have?

You can choose from a variety of options. Please refer to our full shipping policies for more information.

credit card, Paypal, payment in advance, Sofort Überweisung, Apple Pay, Klarna, Shop Pay, Google Pay

How can I return an item if I ordered as a guest without an account?

Contact us with your order number at shop@helenegalwas.de to receive a return label.

How does the tailor voucher work?

With our motto ‘To the tailor instead of return!’, we offer a voucher worth €20 if a garment does not fit perfectly. We believe that small adjustments can often make a big difference. Since every body is individual, one cut cannot perfectly dress millions of bodies, but often only a small adjustment is needed and it fits. This way, we reduce the trucks on the road and support local craftsmanship. Learn More

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