GENERAL TERMS AND CONDITIONS

1. Scope of Application and Provider

These General Terms and Conditions apply to orders placed through the online shop helenegalwas.com.

The provider and contractual partner is:

Helene Galwas GmbH
Hans-Böckler-Allee 26, 4th floor
30173 Hanover
Germany

Commercial Register: HRB 229631
Registration court: Hanover Local Court

Email: shop@helenegalwas.de
Telephone: +49 163 2533594

The range of goods is intended for consumers and, where expressly provided, for businesses.

A consumer is any natural person who enters into a legal transaction predominantly for purposes that cannot be attributed to their commercial or self-employed professional activity.

2. Contract Language

The languages available for concluding the contract are German and English.

In the event of discrepancies between language versions, the German version shall prevail unless mandatory consumer protection provisions provide otherwise.

3. Conclusion of the Contract

The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.

You can add products to the shopping cart and review and correct your details before placing the order.

By clicking the final order button, you submit a binding offer to conclude a purchase contract.

After receiving your order, you will receive an automatic confirmation of receipt by email. This initially only confirms receipt of the order.

The contract is concluded when we expressly confirm your order or dispatch the goods. For payment methods where payment is initiated immediately, the contract may already be concluded upon completion of the payment process.

4. Prices and Shipping Costs

All prices stated in the shop for consumers include statutory VAT.

Any additional shipping costs will be displayed before you place your order.

You can find the available delivery countries, shipping costs, and delivery times in our shipping and payment terms:

https://helenegalwas.com/policies/shipping-policy

5. Delivery Area and Delivery

Delivery is made exclusively to countries displayed as available delivery countries during checkout.

Within the EU, we currently deliver exclusively to Germany and the Netherlands.

Delivery will be made to the delivery address you provided.

The delivery time stated on the product page or in the shipping terms begins upon conclusion of the contract or, in the case of advance payment, upon receipt of the full invoice amount.

If not all ordered goods are available for delivery at the same time, we may make reasonable partial deliveries. This will not result in any additional shipping costs for you.

6. Availability

If an ordered product is exceptionally unavailable, we will inform you without delay.

Payments already made for products that cannot be delivered will be refunded without delay.

7. Payment Methods

The available payment methods are displayed during checkout.

In the event of late payment, the statutory provisions shall apply. Additional costs shall only be charged insofar as they have actually been incurred and are recoverable under applicable law.

8. Retention of Title

The goods shall remain our property until the purchase price has been paid in full.

9. Right of Withdrawal

Consumers generally have a statutory right of withdrawal.

You can find the complete withdrawal instructions and the model withdrawal form at:

https://helenegalwas.com/policies/refund-policy

The withdrawal may also be declared using the electronic withdrawal function provided on our website.

10. Statutory Liability for Defects

The statutory liability for defects shall apply.

If the delivered goods are defective, consumers are entitled in particular to the statutory rights to subsequent performance and, subject to the statutory conditions, to a price reduction, withdrawal from the contract, or damages.

The statutory limitation period for claims based on defects in new goods is generally two years from delivery.

11. Transport Damage

If goods are delivered with obvious transport damage, we ask you to inform us as soon as possible.

Failure to report the damage does not affect your statutory warranty rights. However, notifying us helps us assert claims against the shipping service provider.

12. Liability

We shall be liable without limitation for intent and gross negligence, for injury to life, body, or health, and under the Product Liability Act.

In the event of a slightly negligent breach of a material contractual obligation, liability shall be limited to the foreseeable damage typical for the contract.

Material contractual obligations are obligations whose fulfillment is essential for the proper performance of the contract and on whose compliance the contracting parties may regularly rely.

Furthermore, liability for slight negligence is excluded to the extent permitted by law.

13. Consumer Dispute Resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

[Vor Veröffentlichung bestätigen, dass dies tatsächlich der Unternehmensentscheidung entspricht.]

14. Applicable Law

German law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.

For consumers, this choice of law shall apply only insofar as it does not deprive them of the protection afforded by mandatory provisions of the state in which they have their habitual residence.

15. Final Provisions

Should individual provisions of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.

As of August 2026