Terms of service


  • 1 Scope and Provider

These general terms and conditions apply to all orders that you place in the online shop of HeleneA callGmbH. 

The range of goods in our online shop is aimed exclusively at buyers who have reached the age of 18. 

Our deliveries, services and offers are made exclusively on the basis of these General Terms and Conditions. The general terms and conditions also apply to companies for all future business relationships, even if they are not expressly agreed again. The inclusion of a customer's general terms and conditions that contradict our general terms and conditions is already contradicted. 

Contract language is exclusively German. 

You can access and print out the General Terms and Conditions currently in force from the helenegalwas.com website. 


  • 2 Conclusion of contract

The presentation of goods in the online shop does not constitute a binding application for the conclusion of a purchase contract. Rather, it is a non-binding invitation to order goods in the online shop. 

ThroughBy clicking on the button ["Order now with obligation to pay" / "buy"] you submit a binding purchase offer (§ 145 BGB). Immediately before submitting this order, you can check the order again and correct it if necessary. 

After receipt of the purchase offer, you will receive an automatically generated e-mail in which we confirm that we have received your order (confirmation of receipt). This confirmation of receipt does not yet represent acceptance of your purchase offer. A contract is not yet concluded through the confirmation of receipt. 

A purchase contract for the goods is only concluded when we expressly declare acceptance of the purchase offer (order confirmation) or when we send the goods to you - without a prior express declaration of acceptance. Exception: when paying in advance and PayPal, the order is accepted immediately with your order. 


  • 3 prizes

The prices stated on the product pages include the statutory VAT and other price components and do not include the respective shipping costs. For more information on shipping costs please visit our website at helenegalwas.com/Shipping Information 


  • 4 terms of payment; default

Payment can be made either: 

  • Credit card 
  • Mastercard 
  • Paypal  
  • Payment in advance  
  • Instantly transfer 
  • Apple Pay 
  • Amex 
  • Ban contact 
  • Eps,  
  • IDeal 
  • Klarna 
  • Shop Pay 
  • Google Pay 


We are responsible for selecting the available payment methods. In particular, we reserve the right to only offer you selected payment methods for payment, for example for security reasons our credit risk credit card only. 

When paying by credit card, the purchase price will be reserved on your credit card at the time of ordering (authorization). Your credit card account is actually debited when we send the goods to you. 

When paying with PayPal, you will be redirected to the website of the online provider PayPal during the ordering process. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment order to us. After placing the order in the shop, we askPayPal toinitiation of the payment transaction. You'll get more information during the ordering process. The payment transaction is carried out automatically by PayPal immediately afterwards.The same applies to all other external payment providers. 

If you are in arrears with a payment, you are obliged to pay the statutory default interest of 5 percentage points above the base interest rate. You will be charged a reminder fee of EUR 2.50 for each reminder letter that is sent to you after the delay has occurred, unless a lower or higher damage can be proven in the individual case. 


  • 5 Set-Off/Right of Retention

You only have the right to offset if your counterclaim has been legally established, is not disputed or recognized by us or is closely synallagmatic with our claim. 

You can only exercise a right of retention if your counterclaim is based on the same contractual relationship. 


  • 6 delivery; retention of title

Unless otherwise agreed, the goods will be delivered from our warehouse to the address you provide. 

Delivery is only in normal household quantities. 

The goods remain our property until the purchase price has been paid in full. 

As an exception, we are not obliged to deliver the ordered goods if we have properly ordered the goods on our part, but have not been supplied correctly or on time (congruent hedging transaction). The prerequisite is that we are not responsible for the lack of availability of the goods and have informed you of this circumstance immediately. In addition, we must not have assumed the risk of procuring the ordered goods. If the goods are unavailable, we will immediately reimburse you for payments already made. We do not assume the risk of having to procure an ordered product (procurement risk). This also applies when ordering goods that are only of a different nature and characteristicsdescribedis (generic goods). We are only available for delivery from our stock of goods and the goods we have ordered from our suppliers obligated. 

If you are an entrepreneur within the meaning of § 14 BGB, the following also applies: 

We reserve ownership of the goods until all claims from the current business relationship have been settled in full. Pledging or assignment as security is not permitted before ownership of the reserved goods has passed. 

You may resell the goods in the ordinary course of business. In this case, you assign to us all claims in the amount of the invoice amount that accrue to you from the resale. We accept the assignment, but you are authorized to collect the claims. If you do not meet your payment obligations properly, we reserve the right to collect claims ourselves. 

If the reserved goods are combined and mixed, we acquire co-ownership of the new item in relation to the invoice value of the reserved goods to the other processed items at the time of processing. 

We undertake to release the securities to which we are entitled on request insofar as the realizable value of our securities exceeds the claims to be secured by more than 10%. We are responsible for selecting the securities to be released. 


  • 7 cancellation policy 

In the event that you are a consumer within the meaning of § 13 BGB, i.e. make the purchase for purposes that cannot be attributed to your commercial or self-employed professional activity, you have a right of withdrawal in accordance with the following provisions. 

right of withdrawal 

You have the right to withdraw from this contract within fourteen days without giving any reason. 

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. 

In order to exercise your right of withdrawal, you must inform us (Helene Galwas GmbH, Schlosshof 7, 82229 Seefeld, +49 (89) 41613743 9, retoure@helenegalwas.de) by means of a clear statement (e.g. a letter sent by post or e-mail)about your decision to revoke this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the notificationabovetheexerciseof the right of withdrawal before the end of the withdrawal period. 

Sample cancellation form 
(If you want to revoke the contract, please fill out this form and send it back.)  
– An Helene Galwas GmbH, Schlosshof 7, 82229 Seefeld, Germany 
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)  
– Ordered on (*)/received on (*) 
– name of consumer(s) – address of consumer(s)  
– Signature of the consumer(s) (only if notification is made on paper)  
– Date (*) Delete where not applicable. 

Consequences of revocation 

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. 

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. 

You have to return the goods to us or to [if applicable. name and address of a person authorized by you to accept the goods]. The deadline is met if you send back the goods before the period of fourteen days has expired. 

You bear the direct costs of €7.90 for returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 

The right of withdrawal does not exist unless the parties have agreed otherwiseat the following contracts: 

  • Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, or  
  • in the case of delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery. 


Please avoid damage and contamination. If possible, please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please take care of itsuitable packaging for sufficient protection against transport damage in order to avoid claims for damages due to damage caused by defective packaging. 

Please note that the modalities mentioned in paragraphs 2 and 3 above are not a prerequisite for the effective exercise of the right of withdrawal.   


  • 8 Damage in transit

If goods are delivered with obvious transport damage, please report such errors to the deliverer immediately and contact us as soon as possible. 

Failure to make a complaint or contact us has no consequences for your statutory warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance. 


  • 9 Warranty

Unless expressly agreed otherwise, your warranty claims are based on the statutory provisions of sales law (§§ 433 ff. BGB). 

If you are a consumer within the meaning of § 13 BGBare,   the period of liability for warranty claims for used items - deviating from the statutory provisions - is one year. This limitation does not apply to claims based on damage resulting from injury to life, limb or health or from the breach of an essential contractual obligation, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligation). as well as for claims due to other damages based on an intentional or grossly negligent breach of duty by the user or his vicarious agents. 

For the rest, the statutory provisions apply to the warranty, in particular the two-year limitation period in accordance with Section 438 Paragraph 1 No. 3 BGB. 

If you are an entrepreneur within the meaning of § 14 BGB, the statutory provisions apply with the following modifications: 

You are obliged to examine the goods immediately and with due care for deviations in quality and quantity and to notify us of obvious defects within 7 days of receipt of the goods. Timely dispatch is sufficient to meet the deadline. This also applies to hidden defects discovered later from the point of discovery. In the event of a breach of the duty to examine and give notice of defects, the assertion of the warrantyperformance claimsexcluded. 

In the event of defects, we shall provide a warranty, at our discretion, by rectification or replacement delivery (subsequent performance). In the case of rectification, we do not have to bear the increased costs that arise from bringing the goods to a place other than the place of performance if the shipment does not correspond to the intended use of the goods. 

If the supplementary performance fails twice, you can either demand a price reduction or withdraw from the contract. 

The warranty period is one year from date of delivery. 


  • 10 Liability

Unlimited liability: We have unlimited liability for intent and gross negligence as well as in accordance with the Product Liability Act. For slight negligence, we are liable for damage resulting from injury to life, limb and health of persons. 

In addition, the following limited liability applies: In the case of slight negligence, we are only liable in the event of a breach of an essential contractual obligation, the fulfillment of which is essential for the proper execution of the contract 

only made possible and on the observance of which you can regularly rely (cardinal obligation). Liability for slight negligence is limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. This liabilityrestrictionalso applies to our vicarious agents. 


  • 11 Alternative Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/. Consumers have the opportunity to use this platform to settle their disputes. In order to settle disputes arising from a contractual relationship with a consumer or whether such a contractual relationship exists at all, we are obliged to participate in dispute resolution proceedings before a consumer arbitration board. Responsible is the general consumer arbitration board of the Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. We will participate in a dispute settlement procedure before this body. 


  • 12 Final Provisions

Should one or more provisions of these General Terms and Conditions be or become invalid, this will not affect the validity of the other provisions. 

German law applies exclusively to contracts between us and you, excluding the provisions of UnitedNations Convention on Contracts for the International Sale of Goods(CISG, "UN sales law"). Mandatory provisions of the country in which you usually reside remain unaffected by the choice of law. 

If you are a merchant, a legal entity under public law or a special fund under public law, our place of business is the place of jurisdiction for all disputes arising from or in connection with contracts between us and you. 



Stand: 11, 2022