Shopping

What payment options do I have?

You can choose from a variety of options. Please refer to our full shipping policies for more information.

credit card, Paypal, payment in advance, Sofort Überweisung, Apple Pay, Klarna, Shop Pay, Google Pay

HOW CAN YOU REACH US?

Of course, we are also happy to be there for you personally!

Our customer service is available by phone at 089-416137431 from Monday to Friday from 09:00 to 17:00. Outside of these hours or for quick inquiries, we recommend using our customer chat on the website. We strive to always be there for you with advice and action. Quick help is also available at shop@helenegalwas.de

WHAT IS LIVE SHOPPING?

We regularly offer video shopping events with highlights and great deals. If you sign up, you will receive an access link. Interested? Feel free to sign up at shop@helenegalwas.de

Tailor Voucher

How does the tailor voucher work?

With our motto ‘To the tailor instead of return!’, we offer a voucher worth €20 if a garment does not fit perfectly. We believe that small adjustments can often make a big difference. Since every body is individual, one cut cannot perfectly dress millions of bodies, but often only a small adjustment is needed and it fits. This way, we reduce the trucks on the road and support local craftsmanship. Learn More

Product

WHAT MATERIALS ARE HELENE GALWAS’ CLOTHES MADE OF?

Our collections include a variety of high-quality materials such as cashmere, pure Italian silk, and organic cotton, silk jersey, or blends of these natural fabrics, all of which provide exceptional comfort. When we have to resort to synthetic fabrics, as with swimwear, these are 96% made from recycled materials, made in Europe.

ARE OUR PRODUCTS VEGAN?

We are increasingly integrating vegan options. For example, our ‘Edelina’ bustier is made of vegan leather, and our ‘Elfrieda’ maxi vest also includes vegan leather. With the fabric CUPRO, we also offer a vegan alternative to silk.” in English.

STATIONARY OFFER

Are there any brick-and-mortar stores for Helene Galwas?

Helene Galwas not only presents its collections online, but also in selected brick-and-mortar stores. These physical locations offer our customers the opportunity to experience the quality and craftsmanship of our products up close. In our flagship store in Schloss Seefeld, you can view, try on, and get advice on the latest collections from our experienced staff. We are also represented in selected locations in Germany and internationally. Whether it’s Los Angeles, London, or Ibiza. Feel free to contact us at shop@helenegalwas.de and we will tell you where the nearest location is currently.

Celebrity dressing

DOES HELENE GALWAS ALSO OFFER CLOTHING FOR CELEBRITIES?

Yes, Helene Galwas offers tailor-made, exclusive clothing for celebrities and public figures. Our goal is to create unique, stylish, and sustainable fashion that impresses on the red carpet as much as in everyday life. Each piece is carefully designed and crafted to reflect the individual style and personality of the wearer. We work closely with our celebrity clients to ensure that each garment exceeds their expectations. For inquiries, please contact us at atelier@helenegalwas.de

SIZE ADVICE

Do you offer size advice?

Yes, we offer individual size advice to ensure that you find the perfect fit for your clothing. Our experts are available to discuss your measurements and help you choose the right size. You can avail this service over the phone or through our customer chat on the website. We believe that well-fitting clothing significantly contributes to the comfort and satisfaction of our customers.

Returns and Refunds

HOW DO I REQUEST A RETURN?

If you do not use the tailor voucher, please contact us at shop@helenegalwas.de to get a return label go to your USER ACCOUNT on our online shop and click on Return.

How can I return an item if I ordered as a guest without an account?

Please contact us with your order number at shop@helenegalwas.de to receive a return label.

HOW DOES THE REFUND PROCESS WORK?

The refund will be made as soon as we receive the goods in perfect condition (unworn, with label, in ORIGINAL CONDITION), in the same way as the payment was made.

I RECEIVED A FAULTY/WRONG ITEM, WHAT CAN I DO?

Please contact us with your order number and a photo of the incorrect delivery at shop@helenegalwas.de and we will promptly take care of a solution.

The Brand Helene Galwas

WHAT MAKES THE BRAND HELENE GALWAS STAND OUT?

Helene Galwas stands for sustainability in luxury fashion. We reject fast fashion and focus on selected, high-quality fabrics, timeless design, and comfort. Our fashion is a symbiosis of aesthetics and ethical responsibility. We stand behind each product with great attention to detail and ensure social and ecological sustainability at every step.

WHY ARE THERE ONLY TWO COLLECTIONS PER YEAR?

Our approach to slow fashion means consciously avoiding mass production. We focus on two carefully curated capsule collections annually. These are handmade with self-developed fabrics and cuts. Quality requires time, and we invest this time to create lasting fashion.

Sustainability

WHERE DO THE FABRICS AND MATERIALS COME FROM AND WHAT MAKES THEM SUSTAINABLE?

Our fabrics primarily come from Europe. Here, we work with the best suppliers in the sustainable sector. We experience great respect and willingness to innovate in our collaboration with old family-run traditional companies in Portugal and Italy.

WHY DO THE CLOTHES COST WHAT THEY COST?

As we have sustainable fabrics made in small quantities for us to avoid waste, and we do everything ourselves from the first hand-drawn sketch, the first prototypes, to quality control, we can ensure that you wear maximum quality and exclusivity on your body. We pay our seamstresses realistically and fairly. We consciously manufacture at higher costs in Germany, Portugal, and Poland and deliberately avoid cheaper synthetic fabrics from third countries. A good, fair, and honest product is what you can expect from us.

WHAT DOES REBORN MEAN?

The Helene Galwas line “REBORN” is another step towards more sustainability in the entire value chain. The cool pieces have a timeless and modern design and form the overall concept of the sustainable design house with our conventional capsules. The leftover fabrics from production are processed or reprocessed in different ways, creating a completely new look. Learn More

Made In Europe

Our clothing is designed in our studio in Hanover and manufactured in Portugal and Poland. Short transport routes and the ability to monitor working conditions on site underline our commitment to sustainability. We produce smaller limited series by hand in Germany ourselves. We support our seamstresses with all our might and are proud of such competent support. We actively oppose child labor or low wages in slave factories in Bangladesh or China.

HOW DOES HELENE GALWAS ENSURE THAT THE PRODUCTS ARE FREE FROM HARMFUL CHEMICALS?

We work strictly with certified suppliers and production facilities. Our viscose is also made from Ecovero Lenzing. With silk, we pay attention to enzymatic digestion instead of chemical finish where possible.

WHAT MATERIALS ARE HELENE GALWAS’ CLOTHES MADE OF?

Our collections include a variety of high-quality materials such as cashmere, pure Italian silk, and organic cotton, silk jersey, or blends of these natural fabrics, all of which provide exceptional comfort. When we have to resort to synthetic fabrics, as with swimwear, these are 96% made from recycled materials, made in Europe.

Cleaning Recommendation

How to clean silk?

You can wash silk most safely by a cold hand wash with a special detergent with a neutral PH value for delicate laundry. Please avoid any rubbing of the fabric and turn the silk garment inside out with each wash to prevent the formation of pulled threads. Iron and steam silk from the left if possible. In case of greater soiling, we recommend professional cleaning.

How to clean cotton?

Cotton is very easy to care for and can be washed at 30 degrees delicate wash with similar colors. However, we also recommend careful handling of cotton fabric here, because depending on the design, a cotton fabric can be more durable than another. Please do not dry in the dryer.

How to clean chiffon silk?

You can wash silk chiffon most safely by a cold hand wash with a special detergent for delicate laundry. Please avoid any rubbing of the fabric and turn the silk garment inside out with each wash to prevent the formation of pulled threads. Iron and steam silk from the left if possible. In case of greater soiling, we recommend professional cleaning..

How to clean Lyocell?

Lyocell can be washed up to a maximum of 30 degrees. We recommend cleaning in the wool and delicate cycle with a mild detergent. Please do not dry in the dryer. Iron and steam lyocell from the left if possible. In case of greater soiling, we recommend professional cleaning.

How to clean Viscose?

Viscose can be washed up to 30 degrees with a mild detergent in the delicate cycle with similar colors. Please do not dry in the dryer. Iron and steam viscose from the left if possible. In case of greater soiling, we recommend professional cleaning.

How to clean feathers?

The feathers on our products are all detachable, so they can be removed before washing.